At Mystro, we believe in a fun, inclusive, and engaging educational experience. Our training approach combines practical sessions, gamified learning modules, and collaborative projects that mimic real-world IT and Agile environments.

Mission Statement
Mystro GmbH is committed to providing demand-driven and customer-oriented
educational programs, ensuring excellence in education.
To consistently deliver high-quality services regardless of the individuals executing them, we adhere to
the following principles. Our mission statement is communicated internally and externally through
displays in common areas and is also available on our website when needed.
Customer Orientation
We define customers broadly to include participants, educational providers, funding bodies,
contracting companies, and society at large, with an interest in legal compliance, environmental
protection, and resource conservation. The business sector, with its evolving qualification
requirements, as well as the Federal Employment Agency, which aims to integrate graduates into the
workforce, are key stakeholders in our approach.
Within the framework of our established procedures and processes, we assess whether we can meet
customer demands and expectations with our available resources (equipment, media, instructors). We
maintain and enhance service quality through continuous process monitoring, internal audits, and
daily task supervision. A continuous improvement process is in place to drive sustainable customer
satisfaction.
Personnel
We employ highly qualified professionals who undergo continuous professional development to
ensure excellence in instruction.
Educational Offerings
Potential participants receive clear and transparent information on all relevant aspects of our
programs. We provide personalized coaching and guidance to support participant-oriented
development. Instruction is tailored to individual needs, using diverse teaching methods to maximize
learning outcomes.
Participants
Our advertising statements are honest and reputable. We ensure full transparency regarding program
objectives, participation requirements, terms, duration, location, pricing, instructional hours, teaching
methods, and terms and conditions.
In designing our educational programs in accordance with the Third Book of the Social Code (SGB III),
we consider job market trends and continuously adapt our offerings to meet current workforce
demands. Our ultimate goal is to support participants in successfully integrating into the job market.